Refund policy

Return Policy – Diamond First

Return Period

We offer a 10-day return window beginning on the date your order is marked as delivered.

Condition Requirements

To qualify for a full refund:

The certificate of authenticity must be included and undamaged
The item must be unused, unworn, and in the same condition as received

Items that do not meet these conditions may not be eligible for a refund.

Refund Eligibility

We provide full refunds for returned items that satisfy all return requirements listed above.

Refund Timeline

Once your return is received and inspected, we will verify that:

The diamond has not been altered, replaced, or tampered with
The certificate of authenticity is valid and undamaged

After inspection and approval, your refund will be initiated. Please allow up to 7 business days for the refund to be processed. Processing times may vary depending on your financial institution.

No Restocking Fees

We do not charge any restocking fees on approved returns.

Return Process

To initiate a return, please contact our support team through the “Contact Us” page on our website. Our team will provide detailed return instructions.

Customers are responsible for: